Define the Problem

Our sample LumigentDemoDB database includes customer billing records.

Suppose one of the LumigentDemoDB customers, in our demo example Michael Jordan, calls to report that his bill is incorrect. Mr. Jordan was offered a promotional price of $14.95 per month for internet service, but has been billed $29.95 instead. Furthermore, Mr. Jordan has called before, and had the price corrected. Still, the bill continues to reflect the incorrect higher price.

For this demonstration, we will construct a scenario that includes unexpected changes to the LumigentDemoDB billing data, then show how you can use Log Explorer to easily pinpoint the culprit.

When you click 'Next', we will run a script that creates a set of transactions, some of which are responsible for Mr. Jordan's incorrect bill. (The script also contains many unrelated transactions.)

View Script

Click 'Next' to enact the transactions.